Hello Peter,
Can you please confirm the status of that feature request made 6 months ago? I also need it for my store. I am having the same problem as Carolina, customers aren’t paying attention and leave it in-store pickup while they live far away…
Topic summary
Merchants want control over the checkout order of shipping methods because Shopify auto-selects the cheapest rate, causing customers to mistakenly choose free Local Pickup. Requests include: set a default method, disable any default, or manually sort rates.
Official status: Shopify staff acknowledge the need, have logged a feature request, and provide no timeline. The thread remains unresolved; updates would appear on the Changelog.
Impact: repeated customer errors, manual follow-up to collect shipping fees, poor customer experience, and operational burden (worsened by express checkouts like Apple Pay/Google Pay/PayPal skipping the shipping step). Safety concerns also raised about exposing pickup addresses.
Workarounds shared:
- Make Local Pickup less attractive (rename to “FREE PICKUP,” move to state-only zones, or set a high pickup fee with an instruction/discount code).
- Remove/limit express checkout buttons; emphasize “LOCAL PICKUP” in titles/descriptions.
- Use Shopify’s Local Pickup/Local Delivery (separate tabs) where compatible.
- Third‑party apps (e.g., Intuitive Shipping, Zapiet) to conditionally show pickup; many require the Carrier Service API (CCS) and added cost.
- Niche hacks: product variants for “Courier vs Collection.”
Most recent development: a newly released free app claims to reorder shipping rates without CCS. The core native capability is still missing; discussion is ongoing.
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