I’m not sure but I think I may have solved the problem by removing the weight on the ‘pick up’ option. Is it possible that because there is no weight listed it now doesn’t appear first as the cheapest option? I have had no complaints since I changed it. Would love to know if that solves the issue for others.
same problem here - it is becoming a bigger issue every day
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same problem here. this seems like it would be a very simple fix and after 3 PAGES of “me too’s” think this should get more attention. We are stuck with either eliminating free local pickup or having to continue to reach out to customers and send them an invoice for shipping when they don’t end up picking up their orders. It’s a poor customer service experience all around.
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@gemit3dart I tried this and it worked when I added 1kg to the by weight (it put the free shipping pick up in-store at the end) - but then I went to purchase an item on our site and it didn’t show up as a ship option. So I changed to lighter weight and then it put it right back up at the top. Could you put a point by point example of what you changed? I would LOVE to have a resolution for our store as well. Adding my voice to the chorus of please fix this. We’ve had to create a Shipping in Canada product that we routinely have to send to customers. Causing a lot of time suck on my staff and lumpy customer service, delayed shipping and in a few cases grumpy customers that we had to offer free shipping to make happy. I’ve tried re-wording and all caps and still, it gets routinely chosen.
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I need that option as well
+1 for this feature.
I agree that the ability to sort shipping methods manually would be ideal and would definitely benefit a lot of merchants. Fingers crossed this is announced at Unite?
One workaround some of our users apply is to capitalize on the words “LOCAL PICKUP” so that it captures the customer’s attention during the shipping method step which may help prevent some of the situations where a customer mistakenly selects local pickup without reviewing the default shipping method selection. You can also restrict the Local Pickup option to a shipping zone that covers the state that your physical store is located within.
Another option, if you’re open to using a third-party app, is to apply further restrictions on who gets the see the local pickup option at checkout. Our app Intuitive Shipping allows you to define conditions to your shipping methods, so you can restrict Local Pickup from appearing unless the customer is within a certain radius of your physical store, or within a certain range of postal/zip codes. Another feature our users like is the ability to define a custom description for the shipping method that appears below the option the customer sees at checkout. For example, Pick up at 123 Main St., City, State. Pickup hours are 9am to 4pm EST. The custom description is another tool to attract the customer’s attention so they don’t click next without reading the available shipping methods. The best strategy would be to use a combination of all three steps above to draw the most attention to the Local Pickup option at checkout, while also restricting which customers it is available to.
Let me know if you have any questions.
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Add my name to this as well, please give us the option to change the order of shipping methods.
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I’ve come up with a somewhat clunky workaround that can help customers select a shipping option. This only works if you don’t offer free shipping.
On the shipping page, under the subtotal, change the word (edit the language in checkout + system) from “Free” to “Free Pickup” or something similar.
Instead of the customer seeing shipping…… free, they’ll see shipping..….free pickup and will be more likely to notice that it won’t be shipped.
It’s not perfect, but I think it will help with what would easily be fixed with a simple default shipping option. Add me to the list.
We have tried this workaround and several other re-wordings including “I AM ON (PLACE NAME) AND WANT TO PICK UP IN STORE - and none have worked. High volume of folks still choosing the free option. We’ve since eliminated our free pick up in store option and added the following to Standard Shipping “Standard Shipping - Please note that PICK UP in store is FREE - when you pick up your item we will refund your ship charge). So far this is working - but we are now having to email all local customers to ask whether they want to pick up in store or have shipped if they don’t leave a note. But this for us anyway, is much less of a frequency than the other way around.
Please fix this Shopify.
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I guess I didn’t explain myself very well. I wasn’t referring to changing the messages in the shipping method options, but the text language where the subtotal, shipping and total are.
The way it’s set up now when the customer looks at the shipping cost under the subtotal, they just see “Free” and think okay. But if it was changed to “Free pick up” it might make them think, I don’t want to have to pick up.
I know it’s not foolproof, but it’s better than just having just the word “free” before checking out. It’s crazy we go to such lengths for such an easy update.
Unfortunately we tried that as well. It’s selected first and apparently people don’t read. We had to take it off completely and that was one thing we offered locals that we were really excited about. Seems so silly that Shopify can’t rectify this by making the options sortable by the owner.
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I don’t believe that Shopify will correct this issue at all. The numerous amount of threads that date back a number of years show this. They will let this continue to be a problem and force stores to pay for apps… Simple fix that has gone unanswered for years but now we have to add yet another monthly cost to doing business on Shopify.
Not all stores are online only! What does it take to hear your customers and resolve an issue Shopify?!
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Peter,
I think it’s hilarious / embarrassing that literally PAGES of paying customers are complaining that they cannot get this feature and that there is nothing being done about it.
I’ll add my name to the list – I would also like to be able to move the options not sorted by price.
As a software developer I’ll even give you a base idea of how to do it:
Add a sort order. If left default, they would be done by price.
VERY easy change that appears to be ignored by Shopify.
I see you have added a feature request — Have you added one for every person who has posted? Where can we see this feature request? Are they sorted by the number of people who’ve requested? What about store level? If we have Plus or Pro or whatever they’re called, is there a higher importance placed on those?
Looking forward to your feedback,
Shane Scott
Tatyana Boutique
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Anyone know if squarespace offers this option? Anyone use squarespace? While doing my research a couple years ago I decided on Shopify, but this issue is costing me money and customers. In my mind it truly is an easy fix.
Other platforms that we have worked with allowed merchants and apps to set a ‘sort_order’ value to a shipping method. This is a numeric value that sorts the shipping methods based on the lowest to highest sort_order value. This means you could set an option such as Pickup In-Store to a high sort_order value (e.g. 999) so that it always appears as the last option in the shipping method list.
+1 hoping Shopify introduces this functionality as we see this request multiple times per week from our users.
Please please please please please add this feature. We set up our shop not three days ago and this exact issue has arisen twice already!
We need this feature too.
Reason:
We have a free pickup at store option.
As this option is free, it is selected by default.
customers just leave it that way an wonder why nothing is delivered.
This disturbs the business of my client. He has to follow up all those “wrong” orders …
Please add at least a setting for a default shipping method.
Ok. Covid-19 is here and Shopify’s absolute laziness to get this simple issue resolved is now needed by 1000s of stores.
GET IT DONE.
Working from home or where ever. This is one of the highest priority fixes for us.
Please announce what time this week (4/2/2020) we will see this upgrade - i hate to use the word upgrade to such a basic need.
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I found this app that appears to offer a decent fix for this but it is another $30/mo and require quite a bit of setup. It seems a lot of places are using it that are doing curbside pickups and deliveries. I would rather pay this company $30 than Shopify another $270 a month for this simple fix that they are proving they don’t care about the little guy.