Shipping origin street address is required.

Shopify Discussion

Topic summary

Users are encountering an error message stating “Shipping origin street address is required” when attempting to print shipping labels in Shopify.

Initial Cause & Solution:

  • The error typically indicates missing or incorrectly formatted street address information in Settings > Locations
  • Users should verify their full address is entered, including street number and street name

Persistent Issue:

  • Some users report a secondary error: “This address couldn’t be verified. You may be unable to buy shipping labels…”
  • Even after entering correct addresses and selecting from dropdown suggestions, the verification error persists

Recommended Troubleshooting:

  • Verify address matches postal service records (UPS, USPS, Canada Post)
  • Cross-reference address format on Google Maps
  • Report discrepancies to Google if address appears incorrectly

Current Status:
Multiple users confirm the suggested solutions have not resolved their issues, indicating an ongoing problem with address verification that may require additional support beyond the standard troubleshooting steps.

Summarized with AI on October 30. AI used: claude-sonnet-4-5-20250929.
1

I am getting this error while trying to print a shipping label. I made a change recently to add free shipping to all US orders- did this screw something up? How can I fix this and start printing labels, I’ve been trying to figure this out all morning.

Thanks!

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2

Hi, @kariblueberry !

Rae from Shopify here. Thanks for reaching out.

When this error appears, it usually means there’s a problem with the way your street address was added to the ‘Settings > Location’ section of your admin. In some cases, it may even indicate that the street hasn’t been included in the address yet.

To double check this and verify how your address is set up, please follow these steps:

  1. Log in to your Shopify admin
  2. Click on ‘Settings > Locations’
  3. Click on your default address under ‘Locations’
  4. Double check to ensure your full address is entered here, including the street number and street name
  5. Once you’ve made changes, click ‘Save’

When the ‘Address’ section of the form is completed correctly, it will look similar to this:

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Let me know if you’re still receiving this error once you’ve edited this form and ensured your street address is included. If you’re still getting the error after completing this, I’ll be happy to help further!

2 Likes
3

On the location page I see this error:

“This address couldn’t be verified. You may be unable to buy shipping labels or set up certain delivery methods. Review the format or try re-entering your address.”

The address I’ve entered is correct. I even selected from an option presented in the drop down ensuring formatting was correct. How do I solve this?

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4

Hi, @SaraSteapedSlow !

Thanks for letting me know.

I appreciate you double checking that the address is already correct on your end. Since this error is still appearing though, there are some additional troubleshooting options we can use to help get this resolved.

As a first step, can you please verify that your address matches what’s listed through a postal service, such as UPS, USPS, or Canada Post? If your address isn’t recognized through these services, I recommend using the suggested address they offer in your Shopify admin instead.

It’s also a great idea to look up your address on Google Maps to see how they have it stored on their end. If it’s showing up incorrectly here, you can report this error to Google directly by following these steps.

Please keep me posted on how these tests go!

5

I have followed all steps listed and I am still getting the same error on my shipping.

1 Like
6

I have followed the steps, multiple times and still no resolution.