Hello.
I have added weight to each item in my store and created various shipping rates depending on weight. When I check out, the different rates appear without a problem when I only have one item in the cart but when I add more than one, the weight does not add up and these options do not appear (even though the total weight does not exceed that indicated in the rates). Does anyone know how to fix it?
Thank you.
Hey, @HeleBun
Happy to help. One things to consider when setting up weight based shipping, not only the weight of your product(s), but the weight of the default package size for your store. We have a resource on managing your default package to help you edit the dimensions/weight of this package and confirm if this is what is throwing your order weights outside of those shipping weight ranges you have setup.
If there is anything else I can help you with, please let me know.
Two things to check:
Ensure all your products are in one shipping profile.
Add shipping rates based on different weight ranges, such as 0-1KG, 1-2KG, 2-3KG, etc. For example, if both products in the cart weigh 2KG together, there should be a weight range that covers 2KG.
Hey, @HeleBun
Just wanted to loop back here to ensure that you were able to resolve your weight based shipping question. If there is anything else I can help you with, please let me know.