Anyone else having problems shipping? I have been back-and-forth with shopify for months and they still can’t fix the problem. It says that they don’t I don’t offer shipping anywhere. Or else it’s just second day air. Finally am offering free shipping in the United States as they can’t seem to fix the problem. Curious if anyone else has that problem and was able to fix it on their own as shopify doesn’t seem to be able to.
Topic summary
Merchant reports persistent Shopify checkout shipping-rate issues: checkout either shows no shipping options anywhere or only “2nd Day Air.” After months of back-and-forth with Shopify support, the problem remains unresolved.
As a temporary workaround, they enabled free U.S. shipping to ensure customers can complete orders. They ask if others have experienced this and found a self-service fix since Shopify hasn’t resolved it.
A community reply points to a “Shopify Checkout Rate Troubleshooting Steps” guide for debugging.
No concrete fix or root cause was identified in the thread. No screenshots or code provided.
Status:
- Unresolved/ongoing.
- Next step suggested: follow the linked troubleshooting guide; seek peer solutions if available.