Issue: Some mug products don’t display their assigned shipping profile on product pages, and at least one order used a generic “flat rate shipping cost” instead of the intended EU profile.
Context: The General profile has no products; all items were added to a custom “EU shipping” profile. The merchant has 160 shipping rates configured across many mug combinations.
Guidance offered:
Merchant response: Products are all simple (no variants); recreating 160 rates is not feasible. The proposed workaround isn’t acceptable.
Status: Unresolved. Merchant requests an official Shopify-supported solution. Screenshots of the product admin and shipping profile lists are attached.
Hi
How come some mugs don’t show the shipping profile? On each product page there is not mention of the shipping profile.
How do I add that profile to the products that seem to have none? An order mentioned “flat rate shipping cost”.
I added all products to that shipping profile (EU shipping).
Thanks for any help that solves this issue?
A product can be added to only one shipping profile. Ensure that the product mentioned is not added to any other shipping profile.
If the issue persists, reach out to Shopify support.
Hi MIrdas
Thank you for your feedback. My general profile has no products hence my question. All are in the EU shipping profile. What am I doing wrong?
Is there possibility to set EU shipping as the general profile?
Karel
Maybe you should try another way, like configuring your general profile for EU shipping.
I have 160 shipping costs. How can I transfer them to the general profile?
Shopify does not provide an option to export rules, so the rules must be manually configured again in a generic profile.
I recommend that you delete the custom profile. This action will automatically move all products to the General Profile, where you can reconfigure the shipping options. Although this process may take some time, it is the best solution to avoid any confusion in the long run.
Additionally, it appears that the products in the EU shipping category, specifically mugs, are variable products. It’s possible that these were initially created as Simple Products and then converted to Variations. This could have led to some caching or product display issues. I suggest checking with Shopify support to confirm this.
That’s a setback. All products have no variations. They were all created separately.
I’ve set 160 shipping costs in many combinations of mugs. Restarting this is a bad solution.
I see now that you are not the Shopify support I was looking for due to the info in your signature.
Have a nice day.
There is no solution received.
