Shipping Profile works for customer but not for shipping label making

Payments + Shipping & Fulfilment
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Topic summary

Main issue: A customer chose an “Economy” shipping option at checkout, but when creating the shipping label, “Economy” wasn’t available and the label cost was higher.

Why it happened:

  • General shipping profile “Economy” is a flat rate you configured for checkout, not a carrier service.
  • Label purchase uses real-time carrier services and pricing, which may not include an “Economy” tier and can differ from your flat rate.

Key terms:

  • General shipping profile: Shopify settings where you define product groups and checkout rates (often flat rates).
  • Carrier Calculated Shipping: Live rates pulled from carriers at checkout that mirror label services and prices.

Recommendation/Action:

  • If you want checkout prices and services to match label options, enable Carrier Calculated Shipping at checkout instead of flat rates.

Status: Working as designed; no bug indicated. Choice is to switch to carrier-calculated rates or accept the discrepancy.

Notes: Screenshots provided illustrate the checkout option vs. label service options and pricing.

Summarized with AI on January 5. AI used: gpt-5.
2

Hello @CC101 ,

Flat rate shipping configured under the General shipping profile will not be the same as the exact carrier services and costs for the actual shipment label generation.

If you need it to be exactly the same, then you are required to use Carrier Calculated Shipping rates at checkout.