A user sought help configuring free shipping on their Shopify store. Despite believing they had set up products for free shipping, a shipping fee still appeared at checkout.
Issue:
Products configured for free shipping
Shipping fee still charging in cart
User wanted to avoid raising product prices to cover shipping costs
Resolution:
A community helper offered to review the store’s settings directly by requesting the store URL and password. The issue appears to have been successfully resolved, though specific technical steps taken were not detailed in the thread.
The discussion concluded with the original poster expressing gratitude for the assistance provided.
Summarized with AI on November 1.
AI used: claude-sonnet-4-5-20250929.
Hi everyone, i want shipping to be free on my site. According to me, everything is set for my products to be free, though when I put things in my cart, there is a shipping fee.
What am I missing? Is it at all even possible to do it like this? I don’t want my products to be too expensive, that’s why I don’t want to add shipping/ New to this whole realm of possibilities, though the journey isa very exciting.
Hello @Act
Thank you for submitting your query to the Shopify community. I’d be happy to assist you. Could you please provide the store URL and password (if it’s password-protected) so I can review and get back to you with an update?
I wanted to take a moment to express my deepest gratitude for the incredible assistance you provided with my shipping needs. Your dedication and willingness to go above and beyond truly made a difference, and I cannot thank you enough.
In a world where exceptional service is often hard to come by, your efforts stood out and were greatly appreciated. Your attention to detail, prompt responses, and proactive approach ensured that everything went smoothly. You have undoubtedly made this experience far more pleasant and stress-free for me.
Once again, thank you for your outstanding help. Your kindness and professionalism have not gone unnoticed!
It’s truly an honor to receive your kind words. I’m glad I could assist with your shipping needs and meet your expectations. Feedback like this motivates me to keep improving. If you ever need any further assistance in the future, please don’t hesitate to reach out.