Recently, I have lost many sales due to the fact that once my customers enter the check out portion of the sale, the customer can not complete the order because they have received a message stating that my shop SergiosCollections does not ship to Texas. Most of my customers are from Texas and this has become a very big inconvenience. I do not have a “No Ship” zone allocated to the region of Texas. Please inform me how to fix this problem.
Hi, @SergiosLeather !
Luna here, from the Shopify team. Sorry to hear that you’ve been facing some setbacks with your shipping settings. I definitely understand the importance of getting this resolved, and I’m here to help.
To gather some more context, is this message only occurring to customers in Texas, or other parts of the US as well? Thank you for confirming that you have** set up your shipping** to include Texas, that is a great first step. Sometimes, this error may occur as a result of missing gaps between the different shipping rates or having overlapping weights.
Shipping is based on the total value or weight, depending on how you have set up your shipping rates. If for example, you have set up your rates by value then you should have a rate for every possible scenario without any gaps:
Can you please share with me a screenshot of your shipping settings? When doing so, make sure that you don’t include any sensitive information. As the example above, just the shipping settings will do.
Looking forward to hearing back from you,