Hello everyone, my orders have already been delivered but the ‘‘SHIPPING UPDATE-DELIVERED notification’’ email has not been sent, how can I resolve this? Is there a way to submit it manually?
Or how can I mark the order as delivered?
Thank you!
Topic summary
Orders have been delivered, but the “Shipping update – Delivered” notification emails were not sent.
The poster asks how to fix this, whether the email can be triggered manually, and how to mark an order as delivered.
A response confirms the email can be sent manually and references a screenshot with the steps to do so. The image is central to following the instructions; no step-by-step text is provided in the post.
Open points: The reply does not explain how to mark an order as delivered, nor why the automatic delivered notification failed. No API-specific guidance or code is provided.
Status: Partial guidance only (manual send via UI). The question about marking orders as delivered and the root cause of the missing notifications remains unresolved.
