Shipping Updates/Out for Delivery Not Sending Automatically

Our customers are reporting they are not getting email updates for the the following:

All are turned on in our settings and historically have worked fine - we’ve made no adjustments to these settings, so very confused how they are magically no longer triggering. Any help in troubleshooting this is greatly appreciated.

Hi @NCL2 ,

I checked and this is managed by Shopify. So you just need to contact Shopify, they will check and guide you in detail. Refer https://help.shopify.com/en/questions#/contact

Because it would be difficult for someone to check it and this cannot be edited by anyone else.

Hope it helps!