Customer states my replies to her messages on shop app are jumbled, scrambled, and unreadable.
Anyone else having same issues?
No screenshots available.
Topic summary
A merchant reports that a customer is experiencing display issues with message replies in the Shop app’s message center. The customer describes the text as jumbled, scrambled, and unreadable, though no screenshots were provided to illustrate the problem.
Suggested troubleshooting steps:
- Have the customer update the Shop app to the latest version
- Use email as an alternative communication channel to ensure messages are readable
- Report the issue to Shopify Support, as they are collecting similar cases to forward to the Shop app development team
This appears to be a known display bug affecting multiple users rather than an isolated merchant error.
Hello @Debra_Jambor
It’s likely a display bug on the Shop app side, not something you’re doing wrong. Here’s a couple things you can try:
- Ask the customer to update their Shop app to the latest version.
- If that doesn’t help, you could follow up by email so they can read your reply clearly.
You can also report it to Shopify Support—they’ve been logging these cases so they can pass them to the Shop team. It’s a frustrating one, but you’re not alone.