Just learned that the Shop app automatically sends review requests to those who used the Shop app or Shop Pay. It also sends those review requests to other checkout methods if that box is selected in settings. While you can turn off the requests for “other” checkouts, the Shop App/Pay review requests emails are MANDATORY! WHY??? We use Growave to send review request emails, and display those review on our website. We do NOT want any other review requests being sent out. Customers often submit their review based on the Shop App review request and NOT from our Growave review request. The Shop app reviews do not show up on our website, and those customers are not going to review twice, so we lose out on the website listed review which is much more important. One step even worse, the Shop App reviews have no way to export via csv or other, so we have no easy way to import them into our Growave app so they can show on our website. Settings in the Shop App need to allow us to TURN OFF shop app review requests, or in the least case, give us an easy way to export them so we can use them in our “real” review app. This is a massive oversight, horrible requirement, and really needs to be updated. We are thinking about turning off Shop App and Shop pay in order to avoid this messy flow that is forced onto us. Would be great to get a button to disable these reviews, or in the least case, have a way to easily export them in order to use in our real review program.
Topic summary
Merchants are frustrated that Shop app and Shop Pay automatically send mandatory review request emails to customers, with no option to disable them. This creates conflicts for stores using third-party review apps like Growave, Judge.me, or Loox.
Core problems identified:
- Customers respond to Shop’s review requests instead of the merchant’s preferred system
- Shop app reviews don’t display on store websites
- No CSV export or API available to transfer reviews to other platforms
- Merchants have no control over email content or branding
Requested solutions:
- Toggle to completely disable Shop app review requests
- Export functionality (CSV/API) to sync reviews with primary review systems
One user warns this may worsen as Shopify reportedly plans to automatically publish all products to the Shop channel with no exclusion option (referenced via banner screenshot). The discussion remains unresolved, with suggestions to escalate through official Shopify support channels, though one merchant reports support directed them to this forum after confirming the mandatory nature of the feature.
I completely agree with this concern
the mandatory review requests from the Shop app are creating serious conflicts for merchants who already have established review systems like Growave, Judge.me, or Loox.
For businesses that depend on a unified review experience displayed directly on their website, these automatic Shop app/Shop Pay review requests cause more harm than good. Customers naturally respond to the first email they receive and since Shop’s reviews don’t integrate or export easily, those valuable reviews are essentially “lost” from our main ecosystem.
At the very least, Shopify should give store owners one of the following options:
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A toggle to disable Shop App review requests entirely, or
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A reliable export option (CSV or API) to sync or import those reviews into our primary review app.
Forcing merchants into a review system that doesn’t integrate with the rest of our tools limits flexibility and hurts overall brand consistency. Hopefully, Shopify recognizes this as a necessary update not just a feature request.
All actual feature requests or complaints need to go to an actual shopify advisor on the help docs.
https://help.shopify.com/
And this might worsen when they make ALL products automatically published in shop with NO exclusion.
Per banner seen in merhancts stores:
It’s not an oversight it’s enshtification, market capture funneling you into a closed garden boxing match harvesting all your merchandising data and customers behaviors.
You need to evaluate traps like SHOP not as a revenue stream but as a long term risk.
For shopify-partners there’s a discussion about this in the partners-slack general channel
https://shopifypartners.slack.com/archives/C4C2V1328/p1760038423157549
Shopify “help” actually specifically sent me here to post this. Until now I had no idea this forum existed. The help I got from the chat was them confirming the mandatory settings for the Shop app review program, and than nothing could be done to turn it off. We do not even have access to see what the outbound email says, or edit it based on our own brand message. Being part of Shop app is like being held hostage to whatever they want to represent our brand as.
In general they do not recognize any requests, regardless of being a “feature” or “necessary” update. I am a bit blue in the face from pointing out things that should be entry level 101 type stuff, that get zero attention or adjustments.
Support is a circus now, make sure your talking to an actual human, support advisor, and not the bots.
And specifically ask the human for it to be a feature request, the confirm they will submit feedback, and you get an email of the convo.
After that it turns into having to @ CEO’s on twitter, or finding other merchants that already have an piling on.
There’s also reddit /r/shopify if this is affecting you enough you want to champion it or try and find someone who is.
Never heard of them mandating all products be published in the Shop channel next week.
The Shop App is not very practical or user/merchant friendly. Good for reviews and notifications about shipping and stuff, but in general, I don’t browse the app for stuff. I’m sure I’m in the majority on that one, so that would make no sense at all.
It’s not the type of move they’d publicly announce it’s only on that homecard in the admin.