A customer paid for an item from Shopify store “Jewel Haven” but received no delivery or response to messages. The order status remains stuck at “we received your order,” leading the customer to suspect the store is either a scam or abandoned.
Recommended solution:
Additional concerns raised:
Status: Unresolved. Multiple users express frustration with lack of accountability on the platform.
Hello,
A couple weeks ago I placed an order with shopify store Jewel Haven. The payment was taken but the order hasn’t been updated from ‘we received your order’ and they haven’t responded to the messages I’ve sent them. I’m assuming the store is either a scam or has been abandoned. Either way I would like a refund. How do I achieve this with a non-responsive seller?
You contact your payment provider (Paypal, credit card, bank etc) and tell them about it.
Seems a bit ridiculous that there wouldn’t be a pathway for this through shopify.
Did you ever get this sorted. I found this while doing research about the same company
I have just put a request in through with barclays for this and my bank flagged the purchase as a recurring payment. Looking at my current recurring payment I also have £20 recurring payment listed as Shopify I would double check to make sure nothing like that is going on as well.
A) do not ever use Shopify anything is code for thanks for the free cash and goodbye. These guys are scammers platform no accountability
-Shopify a platform for honest ppl to get scammed