I have placed an order, have no way of contacting the shop as it no longer exists.
The order confirmation link is broken so i cannot report it
Topic summary
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Customer issue: A buyer placed an order but cannot contact the merchant because the shop no longer exists. The order confirmation link is broken, preventing any direct reporting to the store.
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Platform clarification: A Shopify support agent explains that Shopify is the ecommerce platform used by independent merchants and does not manage stores’ daily operations, orders, or refunds. They acknowledge the buyer’s unsuccessful attempts to reach the merchant.
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Recommended action: The agent advises contacting the bank or payment provider to pursue a refund or dispute, noting most providers have buyer protection measures. A link to Shopify’s Buyer FAQ is provided for additional guidance.
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Outcome/status: No resolution or refund is issued within the thread. The case remains unresolved in the forum; the next step rests with the buyer’s bank/payment provider.
1 Like
Hi, @davidjonesfilms !
Thanks for connecting with Shopify here.
I can definitely understand not receiving a product you ordered is not ideal. I’ll do my best to share what next steps you can take.
Furthermore, I would like to advise that Shopify is an ecommerce platform that many businesses use to create their online store. Shopify does not operate the business on behalf of merchants. We do not manage the day-to-day tasks, sales, orders etc. However, I understand that you have attempted to contact the merchant directly to no avail.
In regard to a refund, I strongly encourage you to contact your bank/payment provider. This is because most banks have built-in security measures to protect you as a buyer, and they will be able to provide you with the appropriate next steps. You can learn more in our Buyer FAQ page here at this link.
I do hope this gets resolved for you very soon!