I like Shop Pay but I don’t like the way it is behaving and wonder if I have it set up wrong. My issue is this, I have the express checkout buttons set up for Shop Pay and Paypal, if customers want to use it, they are there to be pushed. But if you don’t click on the express checkout buttons and sel…

Hi, @Rebeca ! Sophia here from Shopify. Thank you so much for sharing your theme name and store link here. First, I really appreciate you looking out for your customers and thinking about their experience at checkout. Shop Pay is designed to make the checkout process as easy as possible, so if cus…

Thanks for the info, it makes total sense. I get where Shopify is coming from but I guess my perspective is from a customer experience. If I don’t select Shop Pay and go to checkout (I want to pay via bank deposit) and enter my email address I get a Shop Pay code even though I didn’t click on Shop P…

I’ll add to this: My customers find this code to be confusing and most disregard it. But a few think it’s a “discount code” or a scam, or they wonder why they “can’t just pay by credit card”. We’re probably going to turn off Shop Pay because there seems to be no way to prevent it from sending SMS t…

I am having similar issues with Shop Pay. After a customer clicks on Shop Pay once they are auto-redirected to Shop Pay on all subsequent checkouts. Most of my customers are old ladies and they struggle enough with regular checkout… nevermind getting a text message on their cell phone which they can…

Thanks for sharing this, @RichL ! Customers should see a corresponding popup on the checkout prompting them to enter the Shop Pay code, so it’s interesting that people are finding it confusing and disregarding it. I want to clarify that the SMS texts should not be arriving unsolicited—they should …

Hi, @Sneiv ! Thank you for sharing your experience with Shop Pay. I’ll make sure that the Shop team sees your feedback about redirecting the user at checkout, as well as translating to your store’s language. I imagine the language note is already on their radar, as we’re always looking for ways to…

It’s been almost 2 years since this discussion. Did you guys not collect enough evidence that this feeding shoppay to shopper’s throat is not a good user experience?

It still bugs me. I turned off the Shop Pay express checkout button. I’ve now been on many websites now that have the Shop Pay express checkout button and it is so annoying getting texts with Shopify Payment codes I didn’t want. Especially those times you find you need to go back and forth where you…

Hi, @electrodrel . There are many factors that go into decisions about product updates. Feedback from merchants, partners, and customers is highly valued and is often the catalyst for changes, though it doesn’t always guarantee that changes will be made. If there’s anything specific you’d like to …

Shop Pay automatically sending sms how to stop

Store Design

Sophia June 18, 2021, 12:03am 4

For sure, that makes sense! Keep me posted on any customer feedback you’re receiving about this. I’ll make sure that the Shop team hears this concern in the meantime, but I’m curious to see how it goes with customers too.

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Shop Pay automatically sending sms how to stop

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