Shop Pay Button Only Showing on One Product

Topic summary

A user reports that the ‘Buy With Shop Pay’ button appears on only one product, despite Shop Pay being enabled as a sales channel across all products. Other alternative payment methods like Amazon Pay have also stopped displaying.

Key details:

  • The issue affects multiple products inconsistently
  • Shop Pay is confirmed as an active sales channel
  • No apparent differences found between working and non-working products

Troubleshooting suggestions offered:

  • Check if all products use the same template
  • If using multiple product templates, ensure buy button settings are synchronized across all templates

Current status:
The discussion remains open with the original poster seeking clarification on the template synchronization suggestion. A support responder has requested the store URL for further investigation. The root cause has not yet been identified.

Summarized with AI on October 31. AI used: claude-sonnet-4-5-20250929.

‘Buy With Shop Pay’ is only showing on one product. I have ensured it is added as a sales channel. I cannot see what is different between the product for which the button is working and those products for which it is not working.

Other payment methods, including Amazon Pay, are also no longer showing.

1 Like

Hi @eclipseglasses

Please check again if you have all products using the same template
If you use multiple product templates, you need to set the buy button to be synchronized for all templates

I don’t understand. Each product page template has buy buttons enabled. It’s just that Shop Pay does not appear.

Hi @eclipseglasses , Can you share your store url?

Can you please elaborate?