I get that Shop Pay is an “accelerated checkout” option (which the help bot repeated 50 times in our discussion about this), but for logged in customers it completely bypasses other payment options and provides no indication that there ARE other payment options, aside from the tiny “check out as guest” hidden below the “pay now” button. Is disabling Shop Pay the only way to change this behavior? Is there no way to add a note to the page to let my B2B customers know how to get to my manual payment option?
Not sure what you’re experiencing, but as long as you have the appropriate payments enabled, they should be visible during checkout, whether you’re logged in or not. You can manage these payment methods in Admin>Settings>Payments>Manage>Manage Payment Methods
When I’m logged in and I click on the cart icon the cart side drawer slides out with a “check out” button at the bottom. Clicking that takes me to the Shop Pay checkout, which bypasses my payment options and makes no mention of there being other payment options. It would take a determined customer to think “checkout as guest” would be the way to change payment options, especially a customer who’s already logged in to their account. This is straight up bad UX and it seems like the only way I can avoid it is to disable Shop Pay. Am I wrong?
Thanks for the help.
…UNLESS Shop Pay fails to deactivate when I click that button. Seriously Shopify? I don’t have any subscriptions. Could this be caused by having a flow referencing Shop Pay’s fraud detection?
I’m a merchant that made the same post as you a couple of years ago. When a customer is logged in to Shop Pay, our PayPal and additional al custom payment gateways are made invisible. The only way for a customer to see them is to log out of Shop Pay and continue as a guest. This is greed on the part of Shopify to ensure that they get all of the payment processing fees.
Disabling Shop Pay checkout fixes this. FWIW, it still leaves Shop Pay in the payment options.