If an order has “$x.00 USD was captured using a card ending in x via Shop Pay.” vs
“$x.00 USD was captured using a card ending in x.”
Both show shopify payments as the gateway
What exactly is the difference? Does every “captured using a credit card ending in x via Shop Pay.” mean all the person’s info ( cc number, address etc) was already saved so they did not have to enter all that again? Tks
Hi @seller6565 ,
Here’s the updated response:
The difference is that:
“Captured using a card ending in x via Shop Pay” means the customer used Shop Pay, a fast checkout option where their payment and shipping details were already saved, so they didn’t have to enter them again.
“Captured using a card ending in x” means the customer manually entered their card details during checkout.
In short, Shop Pay simplifies the process by using saved information, while the other method requires manual entry.
If you need further assistance, let me know. If this resolves your issue, please mark my answer as the solution. Thanks!
Thank you, but isn’t it possible that with the “Captured using a card ending in x via Shop Pay” they were signing up for shop pay for the very first time? ie they still have to enter all their info like cc info and address etc?
Yes, you’re correct! It’s possible that with “Captured using a card ending in x via Shop Pay,” the customer was signing up for Shop Pay for the very first time. In that case, they would have entered all their payment and shipping details during that transaction. After this initial setup, their information would be saved for faster checkout in the future.
So, to clarify:
If you need further assistance, let me know. If this resolves your issue, please mark my answer as the solution. Thanks!
Im assuming there is no way to know from the order details which it is? ie did they sign up for the first time or did they already have an account. Thank you again
In the order details, there’s generally no direct way to tell if a customer used Shop Pay for the first time or if they already had an account. The details provided typically show that Shop Pay was used, but they don’t specify whether it was the customer’s first time using Shop Pay or if they were an existing user.
If this level of detail is crucial for your records, you might consider reaching out to Shop Pay’s support or Shopify support for any additional insights they might offer.
If you need further assistance, let me know. If this resolves your issue, please mark my answer as the solution. Thanks!