Shop Pay Coupon pop up isn't the top layer

Topic summary

A user reports a technical issue where a Shop Pay coupon popup appears beneath other page elements instead of displaying as the topmost layer on their website. An attached screenshot illustrates the problem visually.

Current Status:

  • The issue remains unresolved
  • Another user has requested the store URL to investigate further
  • No solution or workaround has been provided yet

The discussion is ongoing as participants work to diagnose whether this is a z-index/CSS layering problem or a conflict with other apps or theme elements.

Summarized with AI on November 4. AI used: claude-sonnet-4-5-20250929.

My website is having the following issue.

This Shop Pay pop up is not the top layer and I don’t know how to prevent it from popping up, or how to make it the top layer. Am I missing something clear as day

what is your store link?