When customers place orders using shopay installments/via affirm, i don’t get a order being registered through Shopify order page and customer doesn’t get email confirmation either. Only customer and I see the order showing in the affirm portal linked to shoppay. Keeps happening for many orders .
How to verify if you have this issue, login to the affirm account connected to your shopay, see all orders active. See if all active orders show up in shopify as well.
Hi, @fred31
Thanks for posting to the Community Forums.
It is definitely strange that your Shop Pay orders aren’t populating in your Shopify Admin. For situations such as this we will need to take a look at your account to investigate. Unfortunately, we’re unable to do so from the public forums.
As such, please reach out to our live team via the Help Center. They will be able to escalate to our Technical Team if necessary and troubleshoot the issue with you.
Thanks in advance!
Skye,
I’ve reported this issue to your team last Wednesday and issue is still open, appartenly the person who was working on it was off and seems they didn’t hand off to anyone else. So i posted here to get some level of support.
I’ll DM you the ticket number maybe you’re able to esclate as this might be a bigger issue not just for shopify installments.
Hi, @fred31
Thanks for getting back to me!
While I would love to provide more support or investigate this ticket, I unfortunately don’t have access to tickets from the Community Forums.
What you can do, however, is reach out to our live team with the previous ticket number and they will be able to check on it’s status.
Thanks for your patience and understanding!
Ok let’s keep this open please incase others have the same issue they can report here. It might have to do with the new One-page checkout experience since it started a few days after that.