No its still the same two days Jan 27 and Jan 31 any installments pays failed. We added new products on 1/27 and had a lot of traffic that day, so there were 15 install pay transacations so that adds up on 1/31 there was only 1, but still. Someon in this reddit post got an answer https://www.reddit.com/r/shopify/comments/10smiuh/shop_pay_installment_payout_not_received/?utm_source=share&utm_medium=ios_app&utm_name=iossmf
Topic summary
Shop Pay Installments (SPI) payouts are failing while regular Shopify Payments deposits succeed. Multiple merchants report failed SPI payouts clustered around Jan 27–31; banks show no issues.
Key updates:
- Support acknowledged an SPI-specific incident (reported window: Jan 28–31) and told some merchants payouts would be retried by Feb 8. Mixed results followed.
- By Feb 9, several merchants confirmed retried payouts arrived (e.g., a $1,200 payout), and some January failures cleared the same day. Others still report missing funds 20+ days later with tickets pending and limited visibility into “back office” review.
Impact:
- Delayed access to sizable funds, bookkeeping disruptions, and cash-flow stress (bill payments at risk).
Merchant responses:
- Some disabled SPI or plan to stop using it due to delays; others consider waiting until Shopify confirms stability.
- Question persists whether disabling SPI affects pending payouts; peers suggest it shouldn’t, but there’s no official confirmation in-thread.
- Help-center and Reddit links shared; some generic advice posts appear non-authoritative.
Status: Partially resolved. Retries have succeeded for many, but not all. Timeline for remaining failed payouts remains unclear; discussion ongoing.