Is anyone else having problems with the integration between Shop Pay and their subscription app? It’s been 12 months since I first reported it, and I keep getting told that a fix is ‘in development’. It’s costing time, money, customer relations and trust and I’m so frustrated right now.
Topic summary
-
Problem: Persistent integration issues between Shop Pay (Shopify’s accelerated checkout) and subscription apps for about 12 months, with only “fix in development” updates.
-
Impact: Reported loss of time, revenue, and customer trust; affects sales and subscription renewals.
-
Cause/context: Checkout relies on both subscription app APIs and Shop Pay’s payment vaulting (storing customer cards for recurring billing), which can lag and is outside app control.
-
Scope: Multiple merchants report similar experiences; subscription apps cannot independently resolve Shop Pay compatibility.
-
Current status: No confirmed timeline or released fix from Shopify; issue remains open.
-
Suggested actions/workarounds:
- Ask the subscription app for a temporary workaround.
- Open a new Shopify support ticket requesting a merchant impact escalation to prioritize the case.
- Temporarily route recurring subscription purchases through standard card checkout, while keeping one-time purchases on Shop Pay, to stabilize renewals.
-
Resolution: None yet. Key open question is when Shopify will deliver the official fix.
Yeah, you’re not the only one dealing with Shop Pay issues with subscription apps—a lot of merchants have been stuck in the same loop of “fix in development,” and it’s super frustrating because it affects sales, customer trust, and your time. Sadly, the problem is usually on Shopify’s side since the subscription apps can’t fix Shop Pay compatibility themselves, so things move slowly. Try asking your app for a temporary workaround and open a fresh ticket with Shopify asking for a merchant impact escalation to push it forward. Hope it gets sorted soon!
Hi @Bec_BCQC
Shop Pay subscription problems frequently lag since the checkout flow relies on both the subscription app’s APIs and the vaulting logic from Shop Pay. A practical workaround is to switch your recurring products temporarily to standard card checkout, while leaving one-time items on Shop Pay. This smooths out renewals and prevents customer annoyance while the integration catches up.