Shop Pay "Payment Method Revoked" - URGENT HELP NEEDED

Shopify Discussion

Topic summary

Multiple Shopify merchants are experiencing a critical issue where Shop Pay subscription payments are failing with the error “payment method was revoked.”

Key Details:

  • The problem began suddenly approximately 2 days ago for the original poster, affecting many recurring subscribers who previously had successful payment histories
  • Payment info now shows “no payment data available” despite customers not modifying their Shop Pay accounts
  • Approximately 1/3 of affected merchants’ subscribers use Shop Pay, making it impossible to disable without causing massive churn

Current Status:

  • No resolution has been found
  • Shopify/Shop Pay reportedly refuses to acknowledge responsibility
  • The subscription app provider (Appstle) cannot resolve the issue as payments are handled directly by Shopify
  • Multiple merchants are experiencing identical problems

Workarounds Attempted:

  • Only solution is asking customers to create new subscriptions without Shop Pay, which causes significant customer churn
  • Affected merchants have formed a WhatsApp group to share potential solutions when found
  • Attempts to escalate to Shopify’s Payment Engineering team are ongoing

The issue remains unresolved and continues to cause subscriber losses across multiple stores.

Summarized with AI on October 24. AI used: claude-sonnet-4-5-20250929.
1

Hi, we need URGENT HELP as we are losing subscribers fast due to a payment error.

Starting 2 days ago, many of our subscribers payments have randomly started failing with a payment error “payment method was revoked”. They were all using Shop Pay.

We have never encountered this error message before in the last 2 years, and in the last 2 days we’ve had a large number of different recurring subscription customers have this error, and the rate seems to be increasing.

Many of the customers have had multiple orders using the payment method so there’s no reason why these payments should be failing. Under payment info it now says “no payment data available”. And the customers state they have not touched their Shop Pay account or done anything to cause this error.

Shop Pay has caused us all sorts of issues, but this is getting silly now. We urgently need your help in resolving this as we are losing subscribers fast if this continues and it’s very difficult for us to get through to a Shopify support agent who can help.

If there’s anyone who might be able to help or who has access to higher level Shopify support, we would be so grateful.

2 Likes
2

Hi - thanks for your reply.

  1. We can’t disable Shop Pay for subscriptions, because approx 1/3 of all our subscribers use Shop Pay and if we disable it, all of their payments will immediately fail and they’ll all manually need to create new subscription contracts which will result in huge churn.

  2. We have contacted our subscription app Appstle many times about this, whilst they are the subscription provider, all payments are handled directly by Shopify. It’s Shopify / Shop Pay which is providing the payment error “payment method revoked”. The only method for fixing the issue on a customer by customer basis, is asking the customer to create a brand new subscription not using Shop Pay but this results in churn as customers lose patience.

  3. We want to escalate this to the Payment Engineering team directly, but how do we do this?

1 Like
3

Thank you, this is very helpful, we’ll do this

4

Did anyone respond to this issue? we are having the same problem

1 Like
5

No, we haven’t fixed it, please could you DM me? As we have a small group chat with a few merchants all having the same problem and we are sharing any potential solutions.

8

Hi - we have just started having the same issue with failed payments and the ‘payment method revoked’ message. Has anyone found the issue or a resolution?

9

Hi @ovhrd2732 - was there a message with a solution here? We’re still trying to find any reason and this message reads as though you may have found something to try? Cheers

10

Hi, we haven’t found a solution. Shopify / Shop Pay refuses any blame, we lose tonnes of subscribers as a result of it, as it happens so frequently.

We do have a small Whatsapp group with other merchants who are having the same problem so we will share a solution on there when we have one. Can you DM me and I will add you to the group.

11

@fredfred Please see the above response

12

oh wow, this sounds annoying. We’re still having this issue too, so thanks for sharing. will DM you

13

Same issue here. All of a sudden we get a “payment method revoked”.

14

Yep, we’ve been having the issue for about a year now.

I’ve just dropped you a DM about this