Shop review

Store Feedback

Topic summary

New Shopify store (launched mid-June) reports ~2,500 visitors and zero sales; seeks design/pricing feedback.

Branding and trust:

  • Expand About Us with clear details on the donation/charity cause to tell a compelling story and build credibility.
  • Plan: owner will create a small blog; already running ads on TikTok, Facebook, Instagram.

Site and product experience:

  • Strengthen homepage value proposition and unique selling points (USPs); improve navigation and search.
  • Product pages: richer descriptions, multiple high‑res images, clear pricing/discounts.
  • Checkout: simplify steps; add trust badges, secure payment icons, and reviews.

Marketing and conversions:

  • Improve traffic quality via Google Analytics (analyze sources and drop‑offs).
  • Use limited-time offers, email capture/marketing, and social proof (reviews, customer photos).
  • Consider an on-cart discount app to surface coupons, bulk/minimum-order deals, and cross‑sells.

UX enhancements (with images provided as examples):

  • Bigger hero section with strong CTA (call to action), add favicon, tasteful pop-up for offers, and FAQ/Contact Us (FAQ = Frequently Asked Questions).
  • Shipping: prefer showing a delivery date range over vague estimates.

Latest update: clarification to display an estimated delivery window (e.g., 15/7–23/7). Status: ongoing; no reported sales yet.

Summarized with AI on December 24. AI used: gpt-5.
5

Hi @DesignYourDay ,

Thanks for reaching out to the community. This is MooseDesk - All-in-one Customer Support and Helpdesk Solution for your Start-up

Congratulations on your new store! I can see it is well-designed and has quite enough essential details. However, if you are having a problem with converting visitors into shoppers, here are a few of my recommendations to fix it:

1. Optimize the look of your website

  • Make the hero section more appealing

A visually stunning hero section with a bold CTA can direct visitors towards the next step in the conversion funnel. I suggest resizing your hero section to make it bigger and adding a strong CTA text, such as ‘Browse more’ or ‘Enjoy 10% off’

A good example looks like this:

dyd2.png
dyd2.png1920×1080 243 KB

  • Add a favicon

Favicons help users easily identify your website among a sea of open tabs in their browser. This saves them time and frustration when switching between pages.

dyd3.png
dyd3.png926×166 20.5 KB

  • Use delivery date instead of estimated delivery

Estimated delivery can feel less certain, while delivery date helps customers know when to expect their order.

dyd1.png
dyd1.png1240×444 27.1 KB

2. Add a pop-up banner

This can be particularly useful when you need to highlight special offers, discounts, or new product launches, increasing the chance of conversion. However, overusing pop-ups can interrupt the browsing experience, so make sure the pop-ups are well-designed and don’t appear too often

dyd3.png
dyd3.png1234×889 148 KB

3. Optimize customer support section

I can see that you’ve already created a Chat widget. However, you can make it even better by adding a FAQ page or a Contact Us page. I suggest exploring MooseDesk, a free support, FAQ & Helpdesk App. MooseDesk provides auto-reply features during non-business hours, a proactive help center, and a user-friendly widget layout, offering an effective solution to enhance customer support on your platform.

  • You can add a widget that contain FAQ like this with MooseDesk:

MooseDesk_0-1720432670209.png
MooseDesk_0-1720432670209.png204×400 37.1 KB

  • Or you can easily create and customize FAQ/Contact Us page within 5 minutes with appealing templates:

MooseDesk_1-1720432670310.png
MooseDesk_1-1720432670310.png200×147 15 KB

MooseDesk_2-1720432669988.png
MooseDesk_2-1720432669988.png200×150 9.48 KB

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As an expert/enthusiast in UX, I recommend implementing these changes to improve customer experience when scrolling through your store.

If this is helpful for you, please let me know by giving me a ‘LIKE’. If your question is answered please mark this as 'SOLUTION’.

Thank you for reading. Wish you a nice day ahead!

MooseDesk - All-in-one Shopify FAQ & Helpdesk App

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