Help please! I bought domain and subscription today Nov 1, 2023 and the payments went through and were confirmed. Now my shop is not available! How do I recover it? Urgent! Is someone from support available please??
Topic summary
Main issue: After purchasing a domain and a subscription on Nov 1, 2023, with payments confirmed, the store became unavailable.
Latest update: A Shopify representative said the issue requires account access and cannot be handled in the public Community forum.
Actions advised:
- Use the official support portal (link provided).
- Follow the Help Center virtual assistant prompts to reach live chat for direct assistance.
Outcome/status: The guidance to contact Support was marked as the solution for visibility. No public troubleshooting steps or causes were provided. Resolution is deferred to private support, and the store’s final status is not confirmed in the thread.
Hey, @LVa !
I’m sorry to hear that your store is showing as unavailable.
It looks like we’ll need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through our support portal here. Please follow the prompts given by the virtual Help Center assistant in order to access our live chat support.
Since this is the next step I’ve marked this reply as the solution for the benefit of others who may discover this topic. Thanks!