Shopify 1D barcode scanner connected and then disconnected after turn off screen

Retail & Point of Sale
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Topic summary

• Barcode scanner disconnects from Shopify POS after the iPad screen is turned off/sleeps. Scanner won’t scan upon wake. POS = point of sale.

• Environment and hardware: iPad running iPadOS 16.5.1 with Socket Mobile S700 scanner.

• Troubleshooting tried: Re-pairing, forgetting the device, and restarting sometimes help, but often the app stays stuck on “connecting.” Using the iPad camera is a fallback but less convenient.

• Scope: Multiple users report the same behavior, indicating it’s not an isolated setup issue.

• Latest update/root cause: Socket Mobile confirms the problem stems from changes Apple made in iPadOS 16.5.

• Resolution/action: Updating the iPad to iPadOS 16.6 resolves the disconnect issue.

• Status: Effectively resolved via OS update; no additional app-side fixes or further actions noted.

Summarized with AI on January 22. AI used: gpt-5.
1

We use Shopify POS on iPad, we connected barcode scanner and then scan barcode it is successful.

but after I turn off my iPad screen, it will be disconnected barcode scanner and then I cannot scan barcode anymore.

I’ve tried a lot of times it still have same situation.

Did anyone else have same issue?

I know we can use iPad camera, but if we can use barcode scanner it will be great and convenient

My iPad is iPadOS 16.5.1

Barcode scanner model:Socket Mobile S700

2 Likes
2

Hi yes I am having the same exact issue. Then we are having trouble getting it to reconnect. Sometimes it works after forgetting it and restarting but then others just gets stuck on the connecting screen. Hopefully there will be an update soon to fix this issue.

1 Like
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Hi Dylan,

The issue was caused by Apple changing something in iPadOS 16.5. If you update your iPad to 16.6 the issue should be resolved.

Thanks,

Steve