Shopify 3D image thumbnail perspective and Apple AR orientation don't match

Technical Q&A
1

Hello everyone,

is there a way to influence the Shopify thumbnail perspective or the initial object orientation in Apple’s AR preview?

I’ve created a model, but Shopify’s thumbnail shows its backside. If I fix this by rotating the model 180°, Apple’s AR view will show it from the backside.

How can I get these perspectives to match?

Thanks for your help!

2

I’ve found the issue. Apple’s and Shopify’s perspectives actually did match.

I had some inverted normals, which were removed in Apple’s view, but not in the Shopify view. Therefore I saw the Textures of the other side of the model and had the illusion, that my model was rotated. (The geometry is symmetric, but the textures were different).