Shopify account emails & Shopify balance

Hello, I would like to either speak or get an email back on how I can put my email on here without shopify balance kicking me out?!

Another this is I would like to know where the money is going.

Hi @LeAsiaMathis

Thank you for reaching out to the Shopify Community for help with this. Our community support doesn’t have access to merchant accounts and since this issue is regarding money services and sensitive account data, I recommend reaching out through our Help Center for more effective support. To access our authenticated support, please follow this link: Shopify Help Center and choose the most appropriate topic and issue if asked.

Our system uses a wide range of tools to assess for risk when making financial products and services available to eligible merchants, but to protect the integrity of these tools our financial support team may not be able to provide a definitive reason for why Shopify Balance is not eligible for your merchant account.