Hi everyone, I cant get through to support to help me because it will only help me if i have a paid account.
My former employee/web designer has hijacked my account on shopify and won’t give it back.
How do i cancel my account given these conditions?
Hey @RA1989 .
Thanks for reaching out.
For this situation, we will need you to get in touch with our live support to assist you further. Since I cannot authenticate you for the store over the Community forums due to the sensitive information that needs to be shared, I am unable to view the specifics.
In this case, you can speak directly with a Support Advisor without logging into your Shopify store by completing this form here. Once that form is completed, you should see the options to speak with a Support Advisor.
Let me know if you have any questions.