Shopify account inactive for 3 month

Shopify Discussion
1

HELLO

please why will my shopify account locked after inactive for 3 month?

do i need to open new account or what do i do?

2

Hi there, @serah2023 .

Thanks for stopping by and posting to the Shopify Community.

The account will appear as locked if it has been inactive for 3 months. When attempting to log in, were you able to receive a 10-digit verification code to your email? The purpose of this 10-digit verification code is to verify your access and adds an additional layer of store security.

If you’re still experiencing issues on your end, you can reach out to our support team via the Help Center so we can further assist. To speed up the process, I’ll share the steps below.

How to contact Shopify Support if you’re able to log in:

  • Log in to your account through the Help Center.
  • Please select Account > Logging in from the support topics provided.
  • On the following page, scroll down to the very bottom to view our available contact options.

How to contact Shopify Support if you’re unable to login

  • Select Can’t log in to your Shopify account on the Help Center page.
  • Next, scroll down and click I still can’t access my account.
  • On the following page, scroll down to the very bottom to view our available contact options.

I hope these steps have helped!