shopify account

Topic summary

A user is experiencing issues changing their web address in their Shopify account.

The Problem:

  • When attempting to add or modify their web address, the correct option is not appearing in the available selections
  • The system is showing an incorrect web address

Current Status:

  • The issue remains unresolved
  • The user has requested direct phone support to troubleshoot the problem
  • No responses or solutions have been provided yet in the thread
Summarized with AI on October 30. AI used: claude-sonnet-4-5-20250929.

how do i change the web address when I go to add with my web address it is not the right web address. it doesn’t give selection for the right web address. what do I need to do? can you call me at 801-502-6398 I would appreciate it thank you?