Shopify admin login page has been down since 11:00 AM

Shopify Discussion

Topic summary

Shopify admin login has been inaccessible since 11:00 AM despite attempts on multiple devices (iPhone, Android), platforms (mobile/desktop), and browsers (Chrome, Firefox, Internet Explorer), including clearing cache/cookies.

Scope and impact: Reports point to a platform-wide backend/admin outage, while storefronts (customer-facing sites) generally remain up. One poster hadn’t checked their site; another confirmed their site was running, indicating the issue is primarily administrative access.

Status and duration: A link to the Shopify status page (https://shopstatus.shopifyapps.com/) is shared for monitoring. One post cites roughly 3 hours of downtime.

Latest update: A later post says admin access may be restored; they were able to log in and it worked, suggesting recovery is underway.

Actions and guidance: No confirmed workaround or fix shared; advice is to wait and monitor the status page. A claim of knowing the fix provided no details.

Resolution: Trending toward resolution but no official root cause or full-clear confirmation in the thread; some uncertainty remains.

Summarized with AI on December 11. AI used: gpt-5.
1

Our Shopify admin login page has been down since 11:00 AM. I’ve tried accessing it from multiple devices (iPhone, Android), both mobile and desktop, and through several browsers including Chrome, Firefox, and Internet Explorer. I also cleared cookies and cache, but nothing worked. This outage is seriously impacting our workflow and we need immediate assistance to restore access.

2 Likes
2

Hey @PabloCarlo

I know it’s irritating and almost everyone is asking the same question, wait some time and the issue will be resolved automatically. Shopify is currently down so you can also check out the status from Shopify status:

Best,
Moeed

3

My website might be down, but I haven’t checked it yet.

4

My site is currently up and running, looks like it may just be a backend issue.

5

I think I know what’s wrong and how to fix it.

6

It sure is an admin issue, been down for about 3 hours now and sure they are frantically working on resolving it.

7

It might be resolved - I was able to log into my admin, and it’s working so far.