I just want to know why the admin search bar up at the top of the screen doesn’t return the correct results, for which the orders search bar does return the customers that used the address that I’m searching for.
Now, I don’t mean to be foolish and simply believe that the admin search bars are referencing the same information when you use them, I just have found it incredibly frustrating when I ask the question, “What other customers in the store have been using this address to ship products too?”, and instead of being able to use the upper bar which I would think would be able to have a wider search and give me more thorough information from the customers and orders, it returns less, more vague, and useless information instead of just saying no there isn’t anything. Or, in the case of this picture below, it should have returned that this customer placed these orders at that address.
The use-case is sometimes customers use different people to ship items to their home and I have to make sure that those other people didn’t try to contact us or ask us questions regarding shipments or products. It’s super handy to have all orders that went to a location listed and the orders search menu will list them, but not the main admin search bar which should have access to more customers (even ones that didn’t place an order) that used the address in the first place. BUT AS YOU CAN SEE, the proper customer doesn’t even appear on the list.
Sincerely,
Atwood Rope
