Shopify App Installation Fails

Retired Boards Appdev Tools

Topic summary

Issue: A Node.js-based Shopify app runs in a development store but fails when installed via a single-merchant install link, showing “There is no page at this address.” The failure occurs during installation, so the app never completes install.

Clarifications requested: A responder asked for the missing screenshot or the exact error (later provided as text), the app’s distribution method, and whether the error appears during install or after accessing the app home page. The author confirmed the error occurs during install and added they are hosting the app on their own server, but did not clearly specify the distribution method beyond using a single-merchant link.

Current status: No logs, URLs, or configuration details (redirect URLs, callback paths, app URLs) have been shared. Root cause remains unidentified.

Next steps (requested in thread):

  • Provide the precise distribution method (e.g., custom/single-merchant vs public) and any relevant configuration.
  • Confirm exact installation flow and context where the error appears.

Resolution: None yet; discussion remains open pending additional details from the author.

Summarized with AI on February 11. AI used: gpt-5.
5

Hello MitchLillie,

  1. What distribution method have you selected for your app?
    I am hosting the app on my own server.
  2. You mentioned “When I install the application.” Are you able to successfully install the app, and then you see this error when trying to visit the app’s home page? Or do you see this error when installing the app?
    I am not able to install the app. instead, I see the error when trying to install the app.