After the last update on the app, I can no longer see the live sessions as bar chart but instead there are analytics shown on the home dashboard which was already available on the desktop version before. I want to see the live bar chart again, is there a way to see it or is it forever gone?
Topic summary
After a recent update to the Shopify app, the live sessions bar chart on the home page was removed and replaced with general analytics similar to the desktop view. Multiple users report they can’t revert to the previous bar graph and find the new display less precise for real-time monitoring.
- Clarification: The bar chart was only visible on the app’s home page live view, not in the Analytics section of the admin.
- Impact: Merchants relied on the minute-by-minute live traffic bar chart to gauge customer behavior and watch for imminent purchases. The change makes real-time insights harder to access.
- Requests: Restore the prior layout or provide an option to switch back; several users say the feature was a primary reason to use the app.
- Official update: A Shopify representative states the app home page layout cannot be changed at this time. Feedback will be passed to developers for consideration; no workaround or timeline provided.
Status: Unresolved and ongoing. Key open question: whether the live bar chart/live traffic view by minute will return.
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Hi @FMugeA ,
Was this bar chart only appearing on the homepage? Or was it visible in the Analytics section of the admin too?
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I’m having the same issue. All of a sudden the app changed the sessions graph on me and is way less precise. I can’t seem to be able to return to the previous bar graph.
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It was only available on the home page live where it showed the sessions. Now instead of this bar chart, there is only analytics shown.
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Any updates on this? This feature is one of the only reasons I use the app. Super important for customer behavior ..
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Thank you everyone for your feedback on this. At this time the option to change the layout of the app homepage is not possible. I will be happy to share this feedback with our developers for further consideration.
İt was also important for me too. When the bar increases, I was turning to live view to see if there will be any purchase. No need this application if this live traffic view by minute will not be available from now on.
There must be a way just to revert back to the layout before the update a few days ago. It’s a massive hassle now to find the information we used to be able to see immediately in real time.