Anyone else experienced similar - Shopify Support nor Tech are not helping.
Issue Summary:
You’re experiencing a functionality issue with the Shopify app specifically on a Lenovo Tab11 Pro device:
The “Collect Payment” button and other clickable options in the Orders window aren’t responsive.
Everything else in the Shopify app and on the device works fine.
The same issue does not occur on your other devices or when using Shopify via a browser on the affected tablet.
What You Already Tried:
Restarted the device multiple times.
Uninstalled and reinstalled the Shopify app.
Cleared the app’s cache and data.
Confirmed the app and device are running the latest software versions.
Verified that other functions of the app work, just not the Orders window.
Provided a screen recording to support (helpful!).
Confirmed the browser version of Shopify works fine on the same tablet.
Support Response:
Edmund reviewed your video and acknowledged the issue.
He confirmed no widespread reports of this issue.
Suggested generic troubleshooting steps (already done by you).
Ultimately agreed to escalate the issue to the technical team.
Promised you would receive a follow-up email with the findings within the day and a transcript of the conversation.
What’s Still Unclear:
Confirmation of ticket number and escalation details were vague.
No ETA given for resolution from the technical team.
No confirmation of how thoroughly the technical team will test for Lenovo-specific bugs.
Next Steps You Can Take:
Watch for the promised email from Shopify support. Check your spam folder too.
If you don’t receive a follow-up, reply to the support transcript email and request an update with your ticket ID.
If the issue remains unresolved, ask Shopify support to:
Log a bug report specifically for Lenovo Tab11 Pro compatibility.
Provide a workaround or ETA for a fix in the next app update.