I would like to turn off the “Backface Culling” settings in the AR viewer. The model looks perfect in the normal 3D object viewer but looks differently in the AR viewer
Topic summary
Request to disable backface culling in the Shopify AR viewer because a chair model renders correctly in the standard 3D object viewer but appears different in AR (likely back faces are hidden/see‑through). Backface culling: a rendering technique that hides polygons facing away from the camera.
- Evidence: Four comparative images (AR front/back vs 3D viewer front/back). Images are central to understanding the visual discrepancy.
- Context: The user is using the default Shopify AR viewer and cannot find any setting to modify AR rendering. They shared a live product link and indicated they accepted a request (likely access/collaboration).
Current status: No solution or official guidance provided in the thread. The user’s question about where to change AR backface culling settings remains unanswered.
Open items:
- Whether Shopify’s AR viewer exposes a setting to disable backface culling.
- If not, what steps (if any) are available to achieve the desired visual result through configuration or model adjustments.
Outcome: Discussion remains open/ongoing with key questions unresolved.
Thank you very much for your reply, I am using the normal shopify ar viewer and i can’t find from where I can edit the settings
what do you mean?
yes sure
1259
I accepted this request
The normal Shopify AR Viewer