Thank you very much for your reply, I am using the normal shopify ar viewer and i can’t find from where I can edit the settings
Topic summary
Request to disable backface culling in the Shopify AR viewer because a chair model renders correctly in the standard 3D object viewer but appears different in AR (likely back faces are hidden/see‑through). Backface culling: a rendering technique that hides polygons facing away from the camera.
- Evidence: Four comparative images (AR front/back vs 3D viewer front/back). Images are central to understanding the visual discrepancy.
- Context: The user is using the default Shopify AR viewer and cannot find any setting to modify AR rendering. They shared a live product link and indicated they accepted a request (likely access/collaboration).
Current status: No solution or official guidance provided in the thread. The user’s question about where to change AR backface culling settings remains unanswered.
Open items:
- Whether Shopify’s AR viewer exposes a setting to disable backface culling.
- If not, what steps (if any) are available to achieve the desired visual result through configuration or model adjustments.
Outcome: Discussion remains open/ongoing with key questions unresolved.