Shopify Balance dissapeared (10.000 euroos) after switching bank accounts, Billing Team is useless.

Technical Q&A

Topic summary

Problem after switching payout bank from EUR to USD: the remaining balance seemingly disappeared. After receiving the pending payouts, several transactions that were supposed to be included in the November 7 payout never arrived.

Support stance vs user claim:

  • Support asserts all remaining balance was paid (specifically the USD balance).
  • User maintains funds tied to the November 7 payout are still missing, visible under Order transactions despite the account showing a 0.00 balance.

Evidence and visibility:

  • Clicking the 0.00 balance reveals the transactions that did not pay out.
  • A screenshot is provided and appears central to understanding the discrepancy.

Context:

  • “Payout” refers to the scheduled transfer of funds to the linked bank account.

Status and next steps:

  • No resolution; support deemed unhelpful by the user.
  • Key unanswered issue: reconciliation of the November 7 transactions after the currency/account switch and how to recover the missing funds.
Summarized with AI on December 13. AI used: gpt-5.
1

After switching my bank account from EUR to USD, the remaining balance dissapeared. After I got the remaining payouts, some transactions that were added to my 7th of November payout never arrived, and you can see this under my Order transactions. Even then, support is absolutely useless, doesn’t acknowledge this, and tells me all my remaining balance was paid. Yes, all my remaining USD balance was paid, but I am still waiting for the money that should have arrived on the 7th.

I can’t even describe how useless the support has been regarding this. I would rather not, as I will just get angry.

If you go and click under my “0.00” balance, you can see al of those transactions.

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