Im trying to change my bank to my new one I have the old routing number and eveything for it but still says it’s wrong or something is wrong with it and the bottm area keeps loading cant click anything can someone help me plz I don’t want to lose my money
It sounds like you’re running into an issue with updating your payout bank account in Shopify. A couple of things you can try/check:
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Double-check bank details – Make sure the account number and routing number are exactly correct (no spaces, extra digits, or typos). Even a small mismatch will cause an error.
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Old account verification – Shopify requires you to enter the details of your current (old) bank account before you can save the new one. If those don’t match exactly with what Shopify has on file, the update won’t go through.
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Browser troubleshooting – If the “Save” button or bottom area is stuck loading, try clearing cache, disabling browser extensions, or switching to another browser (Chrome, Firefox, Safari).
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Support request – If it still doesn’t let you update, you’ll need to reach out to Shopify Support directly. Since this relates to payouts, only Shopify can access/verify your account details on their end.
Because this is about your banking info, I’d recommend contacting Shopify Support as soon as possible so you don’t miss payouts. You can do this from the Help Center by logging in to your store and choosing “Chat with Support” or request a callback (depending on your plan).
Best regards,
Sinh Developer, from Tipo