Shopify billing is dishonest - My complaint

Payments + Shipping & Fulfilment

Topic summary

A UAE-based Shopify store owner reports being charged after two months despite promotional materials advertising three months free (with $1 payment). The user claims Shopify customer service insists only two months are available in UAE, contradicting information found in Shopify’s own community forums.

Additional billing concerns raised:

  • Discrepancy between stated $33 USD bill and actual €34 EUR charge
  • Charging cycle operates on 30-day intervals rather than calendar months, despite advertising “per month” pricing

Current status:

  • User unable to reach Shopify’s billing department directly through customer service
  • Seeking explanation for what they characterize as “dishonest billing policy”
  • Claims to have proof but notes inability to attach image files to the forum post

The discussion remains unresolved with no official Shopify response addressing the promotional period discrepancy or billing practices.

Summarized with AI on November 1. AI used: claude-sonnet-4-5-20250929.
1

Hello I need to get in touch with Shopify billing section but no one from shopify customer service is linking me with the billing department. I have shopify store in UAE and as all other stores around the world, shopify grant 3 months free, just with payment of 1 usd. After second month, they start charging me, with 33.60 USD

When I have asked why they told me that in UAE there only 2 months free but this is not true that 3 months free is not availbale in my area. This is lie that all the time shopify consultants are telling me here, lie.

Here in shipify community someone confirmed : clarly 3 months for free for UAE.
https://community.shopify.com/c/shopify-discussions/shopify-uae/m-p/1801067

But from customer service they keep liying to me saying only 2 months free and 1 usd available in UAE.

Second complaint is: my bill is 33 usd and shopify charge me always 34 euro.

Third: everywhere is written in shopify adverts that price per month, but actually later they charge every 30 days, so slowly slowly in this way they earn more money. If they write price per month, why they later charge every 30 days?

Someone can explain to me this dishonest billing policy in every way!

Thank you so much, I will provide all proofs of what I am saying, actully here is not possible to attach jpg file, and even this is no honest!