Shopify bulk add

Technical Q&A

Topic summary

A user is experiencing a bulk add functionality issue on their Shopify Product Grid. The feature works correctly in their featured-collection section but fails on the Product Grid.

The Problem:

  • When clicking the ‘+’ button, an error message appears: “There was an error while updating your cart. Please try again.”
  • The cart price doesn’t update immediately on the frontend
  • However, after refreshing the page, the items appear in the cart, indicating the backend processed the request successfully

Current Status:

  • The issue appears to be a frontend display/update problem rather than a complete failure
  • One respondent suggested basic troubleshooting steps: testing in incognito mode and clearing browser cookies
  • If those don’t resolve it, the issue may be related to field mapping and would require contacting Shopify customer support

The discussion remains open with no definitive solution yet provided.

Summarized with AI on October 28. AI used: claude-sonnet-4-5-20250929.
1

My bulk add works for my featured-collection section. But when I use bulk add on my Product Grid, it gives me this message

There was an error while updating your cart. Please try again.

And doesn’t update. However, the interesting part is that it does work once I reload (meaning it added the stuff to my cart) but it doesn’t register right away.

This is on start:

Mikybosss1_0-1747189948364.png
Mikybosss1_0-1747189948364.png1800×597 87.3 KB

This is after I click the + (Doesnt work and doesn’t update price)

Mikybosss1_1-1747189995693.png
Mikybosss1_1-1747189995693.png1808×610 98.1 KB

But then on refresh, it registered. So it worked in backend but not in front end.

Mikybosss1_2-1747190092028.png
Mikybosss1_2-1747190092028.png1803×588 91.8 KB

Please contact me at miky.baril3@gmail.com with some help thanks!

2

Hey there @Mikybosss1 Have you already tried the basic troubleshooting methods like trying out an incognito browser and clearing all the cookies on your browser? If you have that, then the issue could also be related to the field mapping in your store, I suggest getting in touch with customer support in that instance.