The logs from the X-Request-ID in your post, there are indications that this may be an access issue. If you would kindly contact us here with your authenticated partner account, we would be happy to share more details.
Topic summary
Bulk GraphQL operation fails when including customer address fields (zip, address1, address2) in the addresses() selection, returning INTERNAL_SERVER_ERROR; removing those fields allows the bulk job to succeed. Regular (non-bulk) requests can fetch addresses without error.
Context: Public apps on API version 2022-10 must comply with protected customer data requirements (extra scopes/approval for accessing PII like customer addresses). Bulk operations are asynchronous exports via GraphQL that also enforce these protections.
Recent updates:
- Support indicated logs point to an access (permissions) issue tied to protected data.
- The reporter confirmed the cause: access to address fields is not approved, with UI messaging stating “Your access to this field isn’t approved at this time,” despite an email indicating approval.
- Screenshots were provided showing the approval/status discrepancy (attachments are central to understanding the mismatch).
Actions suggested: Verify that the app has been granted the protected customer data scopes for addresses; contact Shopify Partner Support (authenticated) to review request logs and approval status.
Status: Unresolved. The root cause appears to be protected data access not granted for bulk operations, with an outstanding inconsistency between approval email and actual access.