Hello there. I’m having this issue where I can not get verified on my address verification because I live at my moms house and it shows her name on the electricity bill instead of mine so I’m not getting accepted…What can I do about this??
Hey, @zemnzs ! Welcome to Shopify Community!
We’d love to find out if there’s an alternative method to verify your address. In order for us to do so, we’ll need you to create a support ticket so we can safely access your account and share the details with the appropriate team. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.
After visiting the link and logging in, you’ll be prompted to select the topic of your concern so we can connect you to the right articles and support team. Once you do, you’ll be able to find the options for support below the help docs that are presented to you.
Since this is the next step I’ve marked this reply as the solution for the benefit of others who may discover this topic. Thanks!
Hello, hope u are well. I have an issue with business verification aswell. It keeps saying the same thing ‘Cannot be read clearly’. Ive tried many different ids and bleep but it hasnt worked. I tried this for weeks. Please help.
Hey, @RollingDiceUK !
We’d love to help you with this and find out why your document isn’t being accepted. In order for us to do so, we’ll need you to create a support ticket as I’ve mentioned in my reply above. Please follow the instructions I’ve shared and our support team will help you further.
Let me know if you need help creating a support ticket!