Hello, I am on a 17% repayment with shopify capital. I made $930 one day with 17% shopify taking to be paid back because of my repayment plan. So that means roughly 750ish dollars is getting deposited into my account after they take their amount. Which a few days after this $930 sales day, the 750ish was deposited. About 2 days later, Shopify debited me 150ish dollars which is the exact amount the took from my $930 sales day. I was very confused because I thought I already repaid them when I didn’t get my full 930, I got 750. When I contact them they tell me it is because that is how my bank is showing payment. I don’t understand what this has to do with my bank? It very much looks like I made two payments. Am I crazy here or can anyone explain this better? Me and poor girl on chat went back and forth for about an hour. Please help.
Hi,
This is Richard at PageFly - Shopify Advanced Page Builder app.
It sounds like there might be a discrepancy in how the Shopify Capital repayment is being reflected in your bank account. Here’s a breakdown of what might be happening:
-
Shopify Capital Repayment:
- You have a 17% repayment agreement with Shopify Capital, meaning they receive a portion of your daily sales.
- In your example, you made $930 in sales.
- Shopify Capital deducted their 17% (approximately $150), leaving you with $750.
- This $750 was deposited into your bank account.
-
Potential Bank Reconciliation Issue:
- The issue likely lies in how your bank is reconciling the transaction.
- It’s possible that your bank initially showed the full $930 as a deposit and then adjusted the amount to reflect the Shopify Capital repayment, resulting in a subsequent debit of approximately $150.
- This might appear as two separate transactions in your bank statement, even though it’s essentially a single transaction with a delayed adjustment.
-
Contacting Shopify Support:
- While the Shopify support agent may have been unable to provide a clear explanation, it’s crucial to continue communicating with them.
- Request a detailed breakdown of the transaction, including the dates and times of each entry.
- Ask them to provide documentation or screenshots of the transaction history within their system.
- If possible, request a call with a more experienced support representative or a supervisor.
Hoping my solution helps you solve your problem.
Best regards,
Richard | PageFly
Bumping this for anyone searching in 2026. I remember being totally lost looking at those payout extracts when I first got Shopify Capital, the numbers never seemed to add up to what I expected. It got really ugly when my sales dipped but that 17% cut was still eating into what I needed for shipping and my regular overhead. I was basically paying to stay in business.
To resolve this issue, I had to get some professional help to re-negotiate the whole thing. I ended up working with some lawyers from Delancey Street to get me out of that contract, at least they were decent and helped me not close down entirely.