Hello, sir
Can you please check why I was charged before?
my accounts was created on sept 17 but i have a 3 months free trial. I was charged despite not having any paid apps or shipping labels.
why was i charged before my trial periods end?
It was mentioned that please select your plan for a further charge. but you will be not charged until your trial period ends which is in January. Please how do I receive help with this one and get my refund?
Hi @Nouria ,
You are correct that you won’t be charged for your subscription prior to the trial period ending, however, it’s possible there was a different charge to your account which would have incurred an invoice.
You can check as see the details of this charge by heading to Settings > Billing and clicking on the invoice there.
If you believe you were charged incorrectly/too early - please create a support ticket over at our Help Center so our teams can investigate this issue for you.