A merchant is experiencing double shipping charges when customers purchase multiple items, despite having only one fulfillment location active.
Issue:
Suggested Solution:
Status: Awaiting confirmation if the suggested solution resolves the issue.
Hi, I need help. I have removed all other fulfillment locations except for one but when someone buys two or more different items from the shop, Shopify still doubles the shipping cost.
Is there a solution for this within Shopify without resorting to paying extra for a third-party shipping app? What am I missing?
Hey!
It sounds like Shopify is charging extra because you might have multiple shipping profiles set up. When products from different profiles are ordered together, Shopify adds up the shipping costs from each profile, which could be why you’re seeing double charges.
To fix this, try adding all your products under a single shipping profile with your fulfillment location. That should stop the extra shipping charges from stacking up.
Hope this helps!