Shopify chat overlapping installed app, how to place chat above icon

Shopify Apps

Topic summary

Issue: The Shopify Inbox chat button overlaps with other installed app icons at the lower-right corner of the storefront; the merchant wants to change the chat’s placement.

Guidance provided:

  • Use Shopify Inbox chat settings to move the widget to the left or right side of the store.
  • Optionally switch to the smaller chat icon via the same settings.
  • A help guide was linked for customizing the online store chat. An image was shared but not essential to the solution.

Follow-up question: Another user asked if the chat icon can be made even smaller (e.g., via code edits).

Update/limitations:

  • It isn’t possible to reduce the chat icon size beyond the provided “smaller” option.
  • The request has been forwarded to Shopify’s development team; any future changes will appear on the Shopify Changelog.

Outcome/status:

  • Current workaround: reposition the chat (left/right) or use the smaller icon to avoid overlap.
  • No confirmation from the original poster on resolution; discussion remains open with a feature request noted.
Summarized with AI on February 5. AI used: gpt-5.
4

Hey, @thedapperman .

Thank you for joining the thread and posting this question!

I’m afraid there isn’t a way to modify the size of the chat icon widget further at this time. However, I’d be happy to share your suggestion with our development team for future considerations. If Shopify moves forward with any changes to Shopify Inbox, we’ll be sure to announce them on the Shopify Changelog.

I’d love to hear more about your business and experience so far! What kinds of products are you selling? How is the smaller online chat icon impacting your business at the moment?

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