We have just noticed an issue with our store where the checkout will only allow 20 items before it displays the following image upon checkout. We are using the Stiletto theme and only have this issue when people try to add larger quantity of items. This doesn’t appear to be a Printify issue but something with the Shopify checkout process. Anyone have any ideas?
Hi @mainetees , welcome to the community.
There’s a new setting that Shopify rolled out for order limits. Please go to Admin > Settings Checkout > Add-to-cart limit; direct link https://admin.shopify.com/store/settings/checkout?link_source=search#rules
Check what that value is set to. If its 20, then this is the culprit of the error you’re experiencing.
Thank you @Junaid-Ahmed , I did locate this setting recently but it is currently set to 150 so this doesn’t seem to be the issue…
Please share list of apps your store is using. Also, please share the current inventory of the product that gives you this error.
Please share your store link. For privacy reasons, you can DM me the link.
How to do I DM on here?
Thanks for sharing the store link. First of all, your store looks so good. Congratulations on accomplishing that.
I put NY address and it displayed the error even on quantity of 15.
So I am thinking, there’s a problem with your shipping rules. You might have a weight-based rule and then your courier might not be able to take that much weight (i.e. weight of product x quantity) to the given address.
I’d recommend taking a look at your shipping rules; and maybe even share screenshots of those rules so we can brainstorm together.
I’m wondering if it could be the shipping zones conflicting with shipping speed? Unsure of where the glitch is. Thought this would be fairly standard setup
Hey @mainetees , its not obvious from the settings. Your best bet is to talk to Printify support.